B2C CRM Solutions. Lots of Customers. Lots Going On. We Got You.

When you sell products or services directly to individual customers, things can move fast. Someone calls. Someone fills out a form. Someone else chats. An appointment gets scheduled. An estimate goes out. A customer needs something. Another one pays. And somehow all of this happens before you've finished your coffee. LinearCRM's B2C CRM solutions keep each individual customer at the center, with their conversations, activity, appointments, jobs, tickets, documents, photos, payments, and more connected to them. Lots of customers. One place to keep up with them.

We Built the CRM We Wished Existed. You're Welcome.

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One Price. Every Feature.
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No starter tier. No enterprise maze. Get the whole CRM without paying extra every time you discover a feature you actually need.

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15 Minutes. You're Basically Ready.
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Our Setup Wizard gets you configured without an implementation project, expensive consultant, or engineering degree. Follow the steps and get to work.

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Everything Together. Finally.
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Calls, forms, chats, appointments, proposals, contracts, photos, tickets, payments, and activity live together on the customer record. One timeline. One source of truth.

More Customers Should Be a Good Problem. Let's Keep it That Way.

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Growing a B2C business means more people calling, clicking, asking questions, booking, buying, and coming back. Great! Until customer information starts living in inboxes, phones, calendars, spreadsheets, and the surprisingly detailed memory of that one employee who somehow knows everybody. LinearCRM's B2C CRM solutions give each person one customer record where their information and activity can stay connected.

That means you can see how someone found you, what they asked, who talked to them, what's been scheduled, what's been sent, what they've purchased, whether they've paid, and what's happened since. And when that customer comes back six months later? You don't have to pretend you remember everything. LinearCRM does.

  • One Person. One Customer Story.

    Keep contact information, conversations, activity, and related records connected to the individual customer. Open their record and see the relationship instead of searching five places for pieces of it.

  • From New Lead to Repeat Customer.

    The relationship doesn't disappear when somebody buys once. Keep jobs, requests, purchases, documents, payments, and future activity connected as that customer relationship keeps going.

  • See What Actually Brought Them In.

    Was it a marketing campaign? A website form? A phone call? A chat? Available source and campaign information stays with the customer activity, helping you connect your marketing efforts to the customers they produce.

  • More Customers? Woo Hoo. Not More CRM Fees.

    LinearCRM doesn't charge you based on how many customers you have, so growing your customer list doesn't grow your CRM bill. Add 100 customers. Add 10,000. Go wild. Your price is based on your users, not how successful you are at filling up your CRM.

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Get Started with LinearCRM. No Nonsense. Just CRM.

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We Didn't Need Another CRM. We Needed a Better One.
There's a Reason We Did Things Differently.
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We've spent more than 20 years working alongside small and medium sized businesses, and let's just say we developed a pretty good list of things we wanted from a CRM... and things we absolutely did not. See why we built LinearCRM differently, what we left out on purpose, and why we're pretty darn excited about what made the cut.

B2C CRM Features for All Those Customers. Yep, Every Single One.

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B2C relationships rarely follow one perfectly neat little path. Customers call, submit forms, schedule appointments, need work completed, buy products or services, make payments, ask questions, and come back again. LinearCRM's B2C CRM features help keep all of that activity connected to the individual person, so your team can spend less time figuring out what's going on and more time actually helping the customer.

Individual Customer Records

Give every customer one place for their contact information, preferences, and activity. Calls, forms, chats, and other related records stay connected, creating a customer history your team can actually use.

Call, Form & Chat Tracking

Capture the ways customers reach out without creating three separate piles of leads. Calls, forms, and chats can connect to existing customers or create new leads while retaining available marketing information. *Call and form tracking require a CallRail connection.

Appointments & Calendar

Keep meetings, scheduled work, and important due dates visible alongside the rest of your customer activity. Connect your calendar so what's happening with your customers doesn't have to live on an island.

Jobs & Customer Work

Schedule and manage work connected directly to the customer, including products, services, value, status, and assigned teammates. Recurring work is supported too, because some customers aren't one and done.

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Your Customer List Can Keep Growing. Your CRM Price Doesn't Have To.

The Stuff We Wanted

  • Every Feature Included

  • Unlimited Customer Records

  • Marketing & Sales Connected

  • Payments Built Right In

  • No Long Term Contract

The Stuff We Didn't

  • Expensive Implementation Projects

  • Pricing Tiers & Feature Upgrades

Tickets & Customer Requests

Manage questions, requests, follow-up, and internal projects right inside the CRM. Assign teammates, set priorities and due dates, and keep internal notes and comments connected to the person who needs something.

Documents & Photos

Keep contracts, customer files, before and after photos, and other important documents connected to the appropriate customer and related records. No more "Who took that photo?" group text required. Problem solved.

Invoices & Payments

Send invoices and accept card or ACH payments while keeping payment activity connected to the customer. Card payments are 3.15% + $0.30, while ACH is 1.05% capped at $10 per transaction. Get paid. Keep moving. Wonderful.

Reporting With Drill-Down

See customer activity, lifecycle, jobs, sales, tickets, products, services, and more, click into the records behind the numbers. Find out what's working instead of making decisions based on vibes and whichever spreadsheet someone updated last.

Talk CRM to Us. We Promise to Speak Human.

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Questions? Good. We Have Answers.