LinearCRM Terms of Service

Last Updated: August 10, 2026

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “Subscriber,” or “you”) and Water Bear Marketing, LLC (“Water Bear Marketing,” “Company,” “we,” “us,” or “our”). These Terms govern your access to and use of LinearCRM, including all associated websites, subdomains, software features, APIs, webhooks, and payment processing tools (collectively, the “Service”). By creating an account, clicking “I Agree,” or accessing LinearCRM, you agree to be bound by these Terms. If you do not agree, do not access or use the Service.

1. Commercial Use & US Eligibility Only

LinearCRM is designed, built, and offered strictly for commercial, business, and professional use within the United States. By subscribing to LinearCRM, you represent and warrant that:

You are acting on behalf of a business, commercial entity, or sole proprietorship, and not as an individual consumer.
You and your business operate within the United States.

2. Subscriptions, Auto-Renewal, and Cancellation

Subscription Billing Cycle: Access to LinearCRM is provided on a month-to-month subscription basis. Your subscription begins on the date you sign up and process your first payment, establishing your monthly renewal date.
AUTOMATIC MONTHLY RENEWAL: BY SUBSCRIBING TO LINEARCRM, YOU EXPRESSLY AUTHORIZE WATER BEAR MARKETING TO AUTOMATICALLY CHARGE YOUR PAYMENT METHOD ON FILE ON A CONTINUOUS, MONTHLY RECURRING BASIS UNTIL YOU CANCEL YOUR SUBSCRIPTION.
Cancellation Procedure: You may cancel your subscription at any time directly through your LinearCRM dashboard settings under “Billing & Subscriptions” or by emailing support at support@waterbearmarketing.com. To avoid being charged for the subsequent monthly billing cycle, you must cancel at least 24 hours prior to your monthly renewal date.
No Refunds: All subscription fees paid to Water Bear Marketing are non-refundable. Upon cancellation, your account will remain active through the end of your current paid monthly cycle. No prorated refunds or credits will be issued for partial months.

3. Payment Processing & Stripe Connect Terms

Integrated Payment Processing: Payment processing services within LinearCRM are provided by Stripe, Inc. and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”).
Agreement to Stripe Terms: By operating a merchant account on LinearCRM, you agree to be bound by the Stripe Services Agreement, as modified by Stripe from time to time. You authorize Water Bear Marketing to collect a consolidated Processing Fee of 3.15% + $0.30 per successful transaction processed through LinearCRM.
Third-Party Intermediary Status: Water Bear Marketing provides software tools to facilitate invoicing; Water Bear Marketing is not a party to any commercial contract or transaction between you and your end-paying customers (“End-Payers”). Water Bear Marketing disclaims all liability for the quality, safety, legality, or fulfillment of goods or services invoiced through LinearCRM.
Chargebacks and Disputes: You are solely responsible for all chargebacks, refunds, fee disputes, and financial penalties associated with your connected Stripe account. Consolidated processing fees collected by Water Bear Marketing are non-refundable, regardless of whether a transaction is subsequently reversed or disputed.

4. Data Processing & 30-Day Retention Policy

Roles: You act as the Data Controller of all contact lists, client profiles, lead records, and invoicing data uploaded to LinearCRM (“Customer Data”). Water Bear Marketing acts solely as a Data Processor. You retain full ownership of your Customer Data.
30-Day Export Grace Period: Upon cancellation, account suspension, or non-payment, active features (including payment collection and automated messaging) will cease. Water Bear Marketing will retain your Customer Data in a read-only state for exactly thirty (30) calendar days following termination to allow you to export your files.
PERMANENT DATA PURGE: UPON EXPIRATION OF THE THIRTY (30) DAY GRACE PERIOD, WATER BEAR MARKETING WILL PERMANENTLY DELETE AND PURGE ALL CUSTOMER DATA FROM PRODUCTION SERVERS. ONCE PURGED, CUSTOMER DATA CANNOT BE RESTORED OR RECOVERED. WATER BEAR MARKETING DISCLAIMS ALL LIABILITY FOR DATA LOSS RESULTING FROM DELETION AFTER THE 30-DAY GRACE PERIOD.

5. Acceptable Use, Telecommunications & Anti-Spam Policy (AUP)

You agree that you will not use LinearCRM to:

Send unsolicited bulk email (spam) or send messages to contacts without verifiable, explicit opt-in consent.
Send SMS/MMS messages without clear opt-in consent and mandatory opt-out instructions (such as “Reply STOP to unsubscribe”).
Import, upload, or use purchased, rented, or scraped third-party lead lists.
Violate the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), or any federal, state, or local telemarketing and privacy laws.
Transmit fraudulent, deceptive, defamatory, adult, or illegal content.

A. Inbound Lead Capture and Form Tracking

If you embed LinearCRM tracking scripts, webhooks, or lead forms on your website:

Form Consent Compliance: You are solely responsible for ensuring that all forms capture legally sufficient opt-in consent before initiating automated email, phone, or SMS follow-ups.
Script Limitations: Water Bear Marketing makes no guarantees that tracking scripts or webhooks will capture 100% of form submissions. You acknowledge that ad blockers, network failures, or script conflicts may prevent lead capture, and Water Bear Marketing disclaims all liability for lost leads or revenue.

B. Inbound SMS, Two-Way Messaging & Carrier Compliance (A2P 10DLC)

A2P 10DLC Registration: You agree to comply with all US cellular carrier registration requirements (including A2P 10DLC registration). You are responsible for any carrier rejection fees, registration charges, or non-compliance penalties levied by telecommunications providers.
Mandatory Opt-Out Processing: LinearCRM includes automated keyword processing for opt-out requests (such as “STOP”, “UNSUBSCRIBE”, “CANCEL”). You agree not to bypass, disable, or attempt to override these automated opt-out mechanisms.
Pass-Through Carrier Fines: Any carrier-imposed fines, spam penalties, or legal claims resulting from your SMS activity (including sending messages to non-consenting numbers or failing to honor opt-out requests) will be assessed directly to you and indemnified by you under Section 9.
Right to Suspend: Water Bear Marketing reserves the right to immediately suspend or terminate your account without prior notice or refund if your sending activity results in spam complaint rates exceeding 0.1%, email bounce rates exceeding 5%, or carrier abuse notices.

6. Intellectual Property

LinearCRM, its software code, interface design, branding, trademarks, and documentation are the sole property of Water Bear Marketing. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use LinearCRM during your active subscription. You shall not reverse-engineer, decompile, resell, or white-label LinearCRM.

7. Third-Party Integrations and Specific Services

A. General Third-Party Services

LinearCRM may allow you to integrate with third-party applications, APIs, or services. Third-party integrations are not owned, operated, or controlled by Water Bear Marketing. We do not endorse, warrant, or assume any liability for the availability, security, accuracy, or functionality of any third-party service. By enabling an integration, you authorize Water Bear Marketing to transfer your Customer Data to that third party in accordance with your account configuration. We reserve the right to modify or discontinue any integration if a third party alters its API or service availability.

B. Call Tracking and Recording Compliance

If you connect call tracking, telephony, or call recording tools to LinearCRM, you acknowledge and agree that you are solely responsible for complying with all applicable federal, state, and local wiretapping, eavesdropping, and call-recording consent laws (including all two-party consent state requirements). You represent and warrant that you will provide all required disclosures and obtain all legally necessary consents from all call participants prior to recording or monitoring any communication.

C. Automated Feedback and Review Requests

If you integrate customer feedback or reputation management services with LinearCRM, you warrant that all contacts transferred to or messaged through such services have provided prior express written consent under the TCPA to receive commercial communications, review invitations, and automated text messages from your business.

D. E-Commerce and Data Syncing

LinearCRM provides API synchronization with third-party e-commerce platforms. Water Bear Marketing does not warrant that order data, inventory, customer records, or financial transaction statuses will sync in real time, accurately, or without interruption. You are solely responsible for verifying customer order totals, payment fulfillment, and inventory levels prior to taking commercial action.

E. Digital Advertising and Lead Generation

Custom Audiences: When pushing Customer Data or email/phone lists from LinearCRM to an ad platform for custom audience creation or lookalike modeling, you represent and warrant that you have obtained all necessary opt-in consents under applicable US state privacy laws.
Automated Lead Ingestion: Water Bear Marketing is not responsible for the accuracy or consent status of leads generated through third-party ad forms and synced into LinearCRM. You are solely responsible for verifying lead consent before initiating automated communications.
Tracking & Attribution: Water Bear Marketing makes no guarantees regarding attribution accuracy, server-side tracking, Conversion APIs (CAPI), or campaign Return on Ad Spend (ROAS).
Ad Account Actions: Water Bear Marketing shall not be liable for any ad account suspensions, campaign rejections, policy violations, or ad spend losses imposed on your business by third-party advertising networks.

F. Calendar Synchronization

By authenticating your Google Workspace or Microsoft 365 calendar account, you authorize LinearCRM to view, create, edit, and delete calendar events on your behalf as directed by your account settings. Water Bear Marketing does not guarantee that calendar events, time zones, or attendee statuses will sync instantaneously or without error. We are not liable for double bookings, missed appointments, lost revenue, or accidentally deleted calendar events resulting from sync delays or third-party service outages.

8. Disclaimer of Warranties & Limitation of Liability

“AS IS” Service: LINEARCRM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WATER BEAR MARKETING DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT LINEARCRM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF SECURITY VULNERABILITIES.
Exclusion of Damages: IN NO EVENT SHALL WATER BEAR MARKETING, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS, LOST REVENUE, DATA LOSS, OR BUSINESS INTERRUPTION) ARISING OUT OF YOUR USE OF LINEARCRM.
Liability Cap: WATER BEAR MARKETING’S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO LINEARCRM OR THESE TERMS SHALL NOT EXCEED THE GREATER OF:
1. THE TOTAL SUBSCRIPTION FEES PAID BY YOU TO WATER BEAR MARKETING IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR
2. $100.00 USD.

9. Indemnification

You agree to defend, indemnify, and hold harmless Water Bear Marketing and its officers, directors, employees, and agents from any claims, liabilities, losses, damages, or legal expenses (including attorney’s fees) arising out of or related to:

Your breach of these Terms or the Acceptable Use Policy;
Your violation of any federal, state, or local privacy, telemarketing, or communication laws (including TCPA, CAN-SPAM, and wiretapping statutes);
Any dispute between you and an End-Payer regarding invoices, payments, or services;
Any Customer Data uploaded to or processed through LinearCRM; or
Your use of third-party integrations (including call tracking, ad platforms, and review tools).

10. Governing Law, Venue, and Dispute Resolution

Governing Law: These Terms and your use of LinearCRM shall be governed by and construed under the laws of the State of Ohio, without giving effect to conflicts of law principles.
Exclusive Venue: Any legal action, suit, or proceeding arising out of these Terms shall be instituted exclusively in the state courts located in Cuyahoga County, Ohio, or the United States District Court for the Northern District of Ohio (Eastern Division, Cleveland). You consent to personal jurisdiction in these courts.
WAIVER OF JURY TRIAL: YOU AND WATER BEAR MARKETING MUTUALLY WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATING TO LINEARCRM.
CLASS ACTION WAIVER: ALL DISPUTES MUST BE RESOLVED ON AN INDIVIDUAL BASIS. YOU WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE PROCEEDING AGAINST WATER BEAR MARKETING.
Time Limit on Claims: Any claim arising out of LinearCRM must be filed within one (1) year after the cause of action accrues, or it is permanently barred.

11. Contact Information

For questions regarding these Terms of Service, please contact: Water Bear Marketing, LLC Attention: Legal / LinearCRM Cuyahoga County, Ohio Email: support@waterbearmarketing.com