One CRM. Two Kinds of Chat. Considerably Fewer Places to Look.
CRM With Chat. For Your Customers. For Your Team. For Everyone Who Has Something to Say.
People like to talk. Customers have questions. Leads want information. Your team has approximately 37 things to tell each other before lunch. LinearCRM is a CRM with chat built right in for all of it. Talk with leads and customers through your website, automatically keep those conversations connected to their records, and keep available marketing attribution with them. Then talk with your own team directly inside LinearCRM too. Website chat. Internal chat. One less separate chat service your business needs to pay for, log into, and keep open all day. Your CRM officially has a lot more to say.
We Built the CRM We Wished Existed. You're Welcome.
One Price. Every Feature.
No starter tier. No enterprise maze. Get the whole CRM without paying extra every time you discover a feature you actually need.
15 Minutes. You're Basically Ready.
Our Setup Wizard gets you configured without an implementation project, expensive consultant, or engineering degree. Follow the steps and get to work.
Everything Together. Finally.
Calls, forms, chats, appointments, proposals, contracts, photos, tickets, payments, and activity live together on the customer record. One timeline. One source of truth.
Customers Talk. Your Team Talks. Your CRM Might as Well Join the Conversation.
Someone lands on your website and starts a chat. Great! Who are they? Where did they come from? What are they reaching out about? Have they talked to you before? LinearCRM is a CRM with chat that connects website conversations to the appropriate person or lead and automatically saves the chat to their record. Available marketing attribution can come along too, helping you understand where chat leads came from and what brought them to you. No paying for a separate website chat service and then copying and pasting the conversation into your CRM so everyone knows what happened. No mystery visitor. No disappearing conversation. No asking Bob if he remembers talking to “some guy named Steve” three Tuesdays ago.
Meanwhile, inside your business, everybody is talking too. Sales needs to ask Customer Service something. Customer Service needs Accounting. Accounting needs someone to explain why Walter's account says what it says. For a lot of businesses, that means paying for yet another chat service just so the team can talk to each other. Website chat subscription. Team chat subscription. CRM subscription. Apparently having conversations requires a software collection. LinearCRM includes internal team chat, so your people can communicate directly inside the same CRM they're already using to work with customers. One less platform. One less login. One less notification icon staring at you from the bottom of your screen.
That's really the point. We didn't want customer chat in one place, team chat somewhere else, and the actual customer record somewhere else again. You shouldn't have to keep paying for separate software just to keep everyone talking and the conversations organized. Website chat and internal team chat are both included with LinearCRM. No separate chat package. No extra chat subscription. It's all part of the same $19.99 per user price that gets you every other LinearCRM feature too. Website conversations belong with the customer. Team conversations belong where your team is already working. We needed both in our own small business, so we built both into LinearCRM. You're welcome.
Get Started with LinearCRM. No Nonsense. Just CRM.
We Didn't Need Another CRM. We Needed a Better One.
There's a Reason We Did Things Differently.
We've spent more than 20 years working alongside small and medium sized businesses, and let's just say we developed a pretty good list of things we wanted from a CRM... and things we absolutely did not. See why we built LinearCRM differently, what we left out on purpose, and why we're pretty darn excited about what made the cut.
CRM With Chat. Turns Out, We Had Bigger Plans for That Little Chat Bubble.
As a small business ourselves, we know how important chat can be. Website chat gives potential customers an easy way to ask questions, get information, and turn a visit to your website into an actual lead. Internal chat helps your team get quick answers, share information, and keep things moving without another meeting that probably could have been a chat. That's why we didn't just stick a little chat bubble on your website and call it a day. LinearCRM brings both kinds of chat into the CRM you're already using, along with the tools you need to control who gets what, understand where leads came from, and make the whole thing actually look like it belongs to your business. That little chat bubble has been busy.
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Chat With Leads and Customers Right From Your Website
Talk with the people visiting your website and automatically keep the conversation connected to the appropriate person or lead in LinearCRM. Close the chat window. The conversation doesn't disappear with it. Future you says thanks.
Keep Your Team Chat Inside LinearCRM Too
Your team can talk directly to each other inside LinearCRM instead of bouncing into a separate chat service every time somebody has a question. Sales. Customer Service. Accounting. Leadership. Everybody already has plenty of tabs open. We didn't think they needed another one.
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Know Where Your Website Chat Leads Came From
Keep available marketing attribution connected to website chat activity so you can understand where chat leads came from, what they reached out about, and what happens next. “We got a chat!” is nice. “We know exactly what brought us that chat!” makes the marketing people considerably happier.
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Decide Exactly Who Gets the Website Chats
Create customizable departments such as Customer Service, Accounting, Shipping, or Sales and assign the appropriate users to each one. Chats can get to the people who actually need to answer them, and you can turn individual users' website chat access on or off whenever you need to. Marcy is in Aruba. Marcy does not need to know that Tom wants to know where his order is. Let Marcy have her coconut drink.
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Make the Website Chat Look Like it Actually Belongs There
Customize the colors to match your branding, along with the chat title, button, greeting, and automatic reply. Your website. Your branding. Your chat. We even let you pick the colors yourself. Look at us trusting you with important decisions.
Questions? Good. We Have Answers.
Talk CRM to Us. We Promise to Speak Human.
