Start Free Trial
LinearCRM Website Featured Image

LinearCRM Privacy Policy

Last Updated: August 10, 2026

Water Bear Marketing, LLC (“Water Bear Marketing,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy applies to United States users and outlines how we collect, use, and protect information when you use LinearCRM (the “Service”).

1. Categories of Data We Collect

  • Account Holder Data: Information collected when you register for LinearCRM (name, email, business name, phone number, billing information). Payment card details are processed directly by Stripe and are not stored on our servers.
  • Subscriber Customer Data: Information uploaded by you into LinearCRM (contact lists, client details, invoice records, notes). We process this data solely to provide CRM services to you.
  • Inbound Communications Data: When your leads or customers interact with your embedded forms, tracking scripts, call numbers, or SMS lines connected to LinearCRM, we collect message content, submission metadata, timestamp logs, phone numbers, IP addresses, and referral URLs on your behalf to route the communication into your account dashboard.

2. How We Use Information

We use your information to:

  • Provide, maintain, and secure the LinearCRM platform.
  • Process payment operations via Stripe Connect.
  • Send transactional notifications, billing updates, and system alerts.
  • Comply with legal obligations and prevent fraudulent activity.

We do not sell, rent, or trade subscriber contact lists or Customer Data to third parties. Data received from third-party APIs is used solely to provide and improve the LinearCRM service for the user and is never transferred to data brokers.

3. Third-Party Service Providers and Data Transfers

We share data only with US-based third-party service providers necessary to operate LinearCRM or as explicitly directed by you:

  • Cloud Infrastructure & Hosting Providers: To securely host our databases, store server records, and maintain application availability.
  • Payment Processors & Financial Gateways: Stripe, Inc. processes merchant onboarding, Know Your Customer (KYC) verification, and payment operations.
  • Communications & Telephony Partners: Email and SMS delivery platforms used to send transactional messages, invoices, and user-initiated broadcasts.
  • Analytics & Performance Monitoring: Services used to evaluate system speed, fix bugs, and optimize user experience.
  • Digital Advertising, Social Media, Call Tracking, Review, & E-Commerce Partners: User-directed integrations (such as ad platform audience syncs, lead form ingestion, CallRail, BirdEye, WooCommerce, and CRM tools) where data is transferred strictly according to your account configuration.

4. Google Workspace and Microsoft 365 API Data Usage

When you connect your Google Workspace or Microsoft 365 account to LinearCRM for calendar scheduling, we access, read, and write calendar event data (such as event titles, times, descriptions, and attendee email addresses) solely to provide scheduling, availability, and booking features within LinearCRM.

  • Google API Limited Use Disclosure: LinearCRM’s use and transfer of information received from Google APIs to any other app will strictly adhere to the Google API Services User Data Policy, including the Limited Use requirements.
  • We do not use calendar data, event descriptions, or attendee information for advertising purposes, nor do we sell this data to third parties. Human access to calendar data is strictly limited to resolving support tickets initiated by you or as required by law.

5. Data Security and Retention

We maintain standard administrative and technical safeguards to protect data. Upon account cancellation, Customer Data is maintained for a 30-day grace period for export purposes, after which it is permanently purged from active production systems.

6. US State Privacy Rights

Under applicable US state privacy laws (including California, Virginia, Colorado, and Connecticut privacy statutes), residents have specific rights regarding their personal information. Water Bear Marketing does not “sell” personal information or share personal information for cross-context behavioral advertising outside of user-directed integrations. To exercise data access or deletion rights regarding your Account Holder Data, submit a request to support@waterbearmarketing.com.

7. Contact Us

For privacy inquiry requests, please contact support@waterbearmarketing.com.